Consumer Outcomes

Consumer Satisfaction

Consumer satisfaction surveys provide valuable feedback and insight into the perspectives of consumers regarding the care and services they receive. 

2018 Adult Consumer Satisfaction Survey Report
"I love that there are services like this because someone always needs someone's support. Thanks for being there when I need you."

2018 Youth Services Satisfaction Survey Report
"I appreciate all the help that I receive for my child. I recommend that other parents take advantage of the services and help that they could get for their child."

2018 Consumer Satisfaction Survey Results (Summary Tri-Fold Pamphlet)

Recovery Assessments

Recovery assessments measure the recovery environment of the agency and the consumer's perception of individual recovery.

FY'18 Recovery Assessment Scale (RAS) Report
FY'18 Recovery Self-Assessment (RSA) Report

Performance Indicators

Performance indicators are a way of measuring how well we are helping the individuals we serve by meeting standards of care such as timeliness, efficiency and effectiveness.

MMBPIS Performance Indicator Trending Report - CMHSP
MMBPIS Performance Indicator Trending Report - PIHP