Consumer Outcomes

Consumer Satisfaction

Consumer satisfaction surveys provide valuable feedback and insight into the perspectives of consumers regarding the care and services they receive. 

2016 Adult Consumer Satisfaction Survey Report
"I'm very happy with Saginaw Community Mental Health!  They have helped me out so much over the years and years.  I have an awesome doctor; he's the greatest.  He's been so helpful to me.  I have an awesome peer support worker.  My caseworker is the greatest to me; she's been so very helpful to me."

2016 Youth Services Satisfaction Survey Report
"I would really like to thank you all for the help and for being my support system.  My children and I don’t have anyone, but community mental health has been right by my side every step that my children and I take."

2016 Consumer Satisfaction Survey Results (Summary Tri-Fold Pamphlet)

Recovery Assessments

Recovery assessments measure the recovery environment of the agency and the consumer's perception of individual recovery.

FY'17 Recovery Assessment Scale (RAS) Report
FY'17 Recovery Self-Assessment (RSA) Report

Performance Indicators

Performance indicators are a way of measuring how well we are helping the individuals we serve by meeting standards of care such as timeliness, efficiency and effectiveness.

MMBPIS Performance Indicator Trending Report - CMHSP
MMBPIS Performance Indicator Trending Report - PIHP