Consumer Outcomes

Consumer Satisfaction

Consumer satisfaction surveys provide valuable feedback and insight into the perspectives of consumers regarding the care and services they receive. 

2020 Adult Consumer Satisfaction Survey Report
"I am very happy to have this in my life.  It has been a lifesaver.  The staff are wonderful."

2020 Youth Services Satisfaction Survey Report
"This is a wonderful service for families of special needs children.  This has been a blessing to our family.  Thank you from the bottom of our heart."

2020 Consumer Satisfaction Survey Results (Summary Tri-Fold Pamphlet)

Recovery Assessments

Recovery assessments measure the recovery environment of the agency and the consumer's perception of individual recovery.

FY'18 Recovery Assessment Scale (RAS) Report
FY'18 Recovery Self-Assessment (RSA) Report

Performance Indicators

Performance indicators are a way of measuring how well we are helping the individuals we serve by meeting standards of care such as timeliness, efficiency and effectiveness.

MMBPIS Performance Indicator Trending Report - CMHSP
MMBPIS Performance Indicator Trending Report - PIHP