Consumer Outcomes

Consumer Satisfaction

Consumer satisfaction surveys provide valuable feedback and insight into the perspectives of consumers regarding the care and services they receive. 

2022 Adult Consumer Satisfaction Survey Report
"The past year has brought on several challenges and much uncertainty. It has been very helpful to have this team on board for these things!"

2022 Youth Services Satisfaction Survey Report
"I’m very blessed to have come across such amazing people who love and care for my child. I couldn't have chosen a better place with such an amazing team. Thank you!!!"

2022 Consumer Satisfaction Survey Results (Summary Tri-Fold Pamphlet)

Recovery Assessments

Recovery assessments measure the recovery environment of the agency and the consumer's perception of individual recovery.

FY'18 Recovery Assessment Scale (RAS) Report
FY'18 Recovery Self-Assessment (RSA) Report

Performance Indicators

Performance indicators are a way of measuring how well we are helping the individuals we serve by meeting standards of care such as timeliness, efficiency and effectiveness.

MMBPIS Performance Indicator Trending Report - CMHSP
MMBPIS Performance Indicator Trending Report - PIHP