How to file with your Provider:

1. Contact your Medicaid Health Plan provider: 
     a. Meridian: (800) 821-9369
     b. Blue Cross Blue Shield: (888) 803-4947
     c. McLaren: (888) 327-0671
     d. Molina: (888) 898-7969

2. Connect with Transportation Services by selecting the number option.

3. Provide your Medicaid and personal information, including:
    a. Name
    b. Date of Birth
    c. Phone Number
    d. Medicaid ID

4. Request to file a complaint about your transportation. They will connect you with someone.

5. Tell the representative what the complaint is, including:
    a. Date/Time of the appointment/scheduled ride 
    b. Appointment Type
    c. What the incident was (late arrival, never showed up, no return ride home, etc.)

You can also file a complaint through the MDHHS Online Complaint Form found here:

MDHHS Online Medicaid Services Complaint Form

To complete the form, do the following: 

1. Beneficiary’s Information: Name, Medicaid ID, date of birth, contact details

2. Submitter’s Information: Name, phone, relationship to beneficiary

3. Medicaid Covered Services: Is there a problem getting Medicaid covered services, select Yes

4. Billing Related Issues: Is there a billing related issue? Select No

5. File Upload: Upload up to two files that may help describe the complaint, such as trip requests, denial letters or communication with the provider

6. Complaint Details: In the box, describe what the problem is, steps you’ve taken to resolve it, transportation provider names/contact info

7. Press Submit