Customer Service

Welcome to Customer Service (Audio)

The Customer Service staff shall handle customer concerns and questions in an effective, efficient and timely manner in an effort to produce customer satisfaction.  Customer concerns and questions may include, but are not limited to: Medicaid and other Insurance benefits, CMH covered services, appeals and grievance procedures, second opinion procedures, assisting with filling out Recipient Rights complaints and forwarding the complaints to the Office of Recipient Rights, Medicaid Fair Hearing requests, etc.

The Customer Service hours are Monday thru Friday, 8:00 a.m. – 5:00 p.m.

  • (989) 797-3452
  • Toll Free (800) 258-8678
  • Michigan Relay 711

After regular business hours, call the Customer Service number at (989) 797-3452 and leave a message with the following information: 
1) your name, 2) your contact information, 3) best time of day to contact you, and 4) a brief description of the issue you need help with.  Someone from Customer Service will contact you within one (1) business day.

Customer Service Handbook

The SCCMHA Customer Service Handbook has been prepared for you to provide important information about the services available to residents of Saginaw County, how to request services and about your rights and responsibilities as a customer of community mental health services. We believe it is important that customers of community mental health services have information available that will help them make informed choices about the services and supports they will receive. 

Spanish version of the Customer Service Handbook (Guía de servicios)

Consumer Leadership Opportunities

In order to more effectively implement the principles of self-determination and make sure the consumer is at the center of everything we do, Saginaw County Community Mental Health Authority has a variety of opportunities for consumers to participate in leadership positions. We would ask that you consider one of them. 

Appeals & Grievance Information/Form

Notice of Adverse Benefit Determination